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Shipping & Returns

Shipping Policy

At Live Life Naturals, we take pride in delivering our handmade, natural, and chemical-free products to your doorstep with care and efficiency. Please read our shipping policy below to understand how we process and deliver your orders.
 

1) Pan India Shipping

Yes, we ship to all locations across India. No matter where you are, we ensure our products reach you in the best condition.

2) Order Processing Time

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3) Shipping & Delivery Time

  • Once dispatched, orders are typically delivered within 2–7 business days, depending on your location and courier service availability.

  • Remote or non-metro areas may take up to 10–13 days for delivery.

4) Shipping Charges

  • We offer free shipping on orders above a certain value (e.g., ₹499 or ₹999 – based on your pricing strategy).

  • For orders below this value, standard shipping charges will be calculated at checkout.

5) International Shipping

Yes, we offer international shipping to selected countries.

  • Shipping rates and delivery time will vary based on location and package weight.

  • Import duties, customs fees, and taxes (if any) are the responsibility of the customer.

6) Tracking Your Order

Once your order is shipped:

  • You will receive a confirmation email/SMS with tracking details.

  • You can track the status of your shipment directly from the courier’s website or our order tracking page.

7) Delays & Exceptions

Delivery may be delayed due to:

  • Public holidays or local lockdowns

  • Weather conditions

  • Courier service disruptions

  • Remote area locations

We are not responsible for delays caused by external factors after dispatch, such as courier delays, customs clearance, or natural events.

8) Damaged or Missing Items

If your package arrives damaged or if any item is missing:

  • Contact us within 48 hours of delivery at [Your Support Email]

  • Include your order number and photos of the package/item(s)

  • We will resolve the issue by reshipping or issuing a refund/store credit after investigation

9) Address Accuracy

Please ensure your shipping address, pin code, and contact details are accurate and complete. We are not responsible for delivery issues due to incorrect or incomplete address details.

10) Policy Changes

Live Life Naturals reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page.

Return & Exchange Policy

At Live Life Naturals, your satisfaction is our top priority. All our products are made with care using natural, handmade, and chemical-free ingredients. However, if you are not fully satisfied with your purchase, we’re here to help.

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1) Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of receiving the order.

  • Only full-priced items are eligible for return/exchange. Items on sale or purchased with discount codes are non-returnable.

  • Return is only accepted for damaged, defective, or incorrect items.

2) Non-Returnable Products

Due to hygiene and product integrity, the following items are not eligible for return or exchange:

  • Opened or used soaps, shampoos, hair oils, and other personal care products

  • Custom orders or made-to-order gift sets

  • Food products such as honey, ketchup, and masala powders unless received damaged or expired

3) Damaged or Wrong Products

If you receive a damaged, expired, or incorrect item:

  • Contact us within 48 hours of delivery with clear photos/videos of the product and packaging

  • Email us at [Your Customer Support Email] or use the contact form on our website

Upon review and approval, we will arrange for a replacement or issue a refund/store credit.

4) Return Process

To initiate a return:

  • Email us your order number, reason for return, and relevant images (if applicable)

  • Our team will guide you through the return steps

  • Once we receive and inspect the product, we’ll notify you about the approval or rejection of your refund or exchange

5) Refunds (if applicable)

  • Approved refunds will be processed to your original payment method within 7–10 business days

  • Depending on your bank or payment provider, the refunded amount may take additional time to reflect

6) Exchange (if applicable)

  • We only replace items if they are defective or damaged

  • If you need to exchange for the same item, please contact us within the return window

7) Shipping Costs

  • Return shipping charges are the responsibility of the customer unless the return is due to an error or defect from our side

  • In case of approved replacements or exchanges, we will bear the cost of re-shipping the product

8) Policy Updates

Live Life Naturals reserves the right to amend this policy at any time. Any updates will be posted on this page.

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